Our Staff

Leadership

Andrew Scales Director View more
Andrew Scales

He, Him, His

andrew.scales@ubc.ca

604 822 1515

Andrew provides strategic direction and oversight of the UBC English Language Institute (ELI). An applied linguist and a specialist in the English language teaching industry, Andrew focuses on quality enhancement and new programs at the ELI, as well as professional development programs for international English teachers through the ELI and the UBC Faculty of Education. He aspires to enable people from different cultures to create community through a common language, and is currently exploring the potential of virtual reality and artificial intelligence in language education.

Jas Gill Director of Instruction and Learning View more
Jas Gill

jas.gill@ubc.ca

604 822 1527

Jas is responsible for the development and delivery of English language programs offered at the UBC English Language Institute (ELI). She oversees the instructional team to deliver programming for international students, directs instructors’ professional development and collaborates with other UBC units on English language programming. Jas liaises with the Council of Ministers of Education, Canada for the Explore Program, and sits on the BC ESL Articulation Committee. She has taught and sat on boards of professional English as an additional language organizations in Canada, the Middle East and Japan, and is a frequent presenter at local and international conferences. Jas strives to create an inclusive and inspiring workplace where both students and staff are motivated to excel.

Lisa Altan Administrative Manager View more
Lisa Altan

She, Her, Hers

lisa.altan@ubc.ca

604 822 1536

Lisa oversees all administrative functions of the UBC English Language Institute (ELI), providing leadership and direction in financial management, strategic planning, policy development and implementation, human resources, building and facilities management, and other activities. She works with all groups in the ELI and liaises with various Faculty of Education teams, including finance and marketing, and with central UBC units such as building operations, human resources and IT.

Programs

Junko Poley Programs and Special Projects Administrator View more
Junko Poley

She, Her, Hers

junko.poley@ubc.ca

604 822 1518

Junko oversees the daily administrative operations of programs at the UBC English Language Institute (ELI). She provides technical and professional coordination for the programs support staff team, and develops and implements the systems and processes they require to create and maintain records. She also manages room bookings and building access for staff and instructors, and meets with ELI students to field questions they may have regarding their classes. Junko holds a bachelor of arts in political science from Meiji University in Tokyo and has more than 15 years of experience in education.

Brian Robinson Senior Program Assistant View more
Brian Robinson

brian.robinson@ubc.ca

604 822 1442

Brian works in the UBC English Language Institute (ELI) assisting the Director of Studies in hiring and overseeing casual and substitute instructors. He also prepares student evaluation surveys and reports for all ELI programs, and oversees instructors’ professional development budgets and in-class expenditures. Brian liaises with the Council of Ministers of Education, Canada to help register bursary students into the Explore English program, and collaborates with the ELI marketing team. With close to 20 years’ experience teaching and administering English as an additional language programs in Canada and abroad, Brian believes acquiring fluency in a common language promotes the appreciation of other cultures, and our similarities and differences.

Academic Coordinators

Susan Curtis Academic Coordinator - Long Programs View more
Susan Curtis

susan.curtis@ubc.ca

604-822-9576

Manjit Pawa Academic Coordinator - Short Programs View more
Jody Shimoda Academic Coordinator - Advising View more

Student Services and Registration

Liliana Castaneda Manager, International Relationships and Registration View more
Liliana Castaneda

She, Her, Hers

eli.registration@ubc.ca

604 822 1555

Liliana is responsible for the smooth and efficient registration of students at the UBC English Language Institute (ELI). She’s also responsible for developing long-term partnerships with international scholarship providers, embassies and recruitment agents. Liliana works with ELI students and student services representatives to help interpret and implement registration policies and procedures. A dedicated lifelong learner, Liliana is pursuing a graduate program in Hispanic studies, and holds a bachelor’s in communications and a master’s in Latin American studies. She is a certified translator and is part of several education and research associations.

Natsuko Kamikawara Manager, International Relationships and Registration View more
Natsuko Kamikawara

She, Her, Hers

eli.groups@ubc.ca

604 822 1506

Natsuko manages the UBC English Language Institute (ELI) student services team for group enrolments and conditionally admitted students. She supports and participates in international recruitment efforts, with a focus on the Japanese market. Natsuko liaises with universities who send student groups to study English at the ELI, and co-manages relationships with agents and education consultants. She is fluent in English and Japanese.

Jazmin Ysmael Senior Student Services Representative View more
Jazmin Ysmael

eli.registration@ubc.ca

604 822 1555

Jazmin oversees the day-to-day work of the UBC English Language Institute (ELI) student services representatives who handle the approximately 2,000 part- and full-time student applications received each year. She coordinates and processes program inquiries and applications, creates, tracks and sends program correspondence, provides front-line assistance and advice to prospective and current learners, and supports all ELI recruitment activities. Jazmin also identifies and makes recommendations for processes, systems and services improvements, and uses analytics to streamline staff priorities.

Susan Tam Student Services Representative View more
Susan Tam

eli.groups@ubc.ca

604 822 1506

In her role on the UBC English Language Institute (ELI) student services team, Susan responds to general inquiries and provides students with information and advice on ELI programs and courses. She also processes applications and student fees for prospective students, and advises students on visa requirements, medical insurance and student accommodations, including homestay placements.

Connie Jiang Student Services Representative View more
Connie Jiang

She, Her, Hers

eli.registration@ubc.ca

604 822 1555

Connie is responsible for providing general information and advice on ELI courses, visa requirements, student fees, accommodation, homestay and up-to-date medical insurance requirements for prospective and current learners. Her journey as an international student relates her to understand the challenges of studying and living in foreign country. With her extensive working experience in international education, she is delighted and confident to provide proactive and professional services to ELI students.

Homestay

Kerstin Dashkewytch Homestay Coordinator View more
Kerstin Dashkewytch

eli.homestay@ubc.ca

604 822 1463

Kerstin coordinates homestay placements that allow international students to live with Canadian families while they study at the UBC English Language Institute. She uses her 15 years of placement experience to screen and interview prospective host families to find the best fit for both students and homestays. A great homestay experience in a nurturing and supportive environment helps ensure success for international students and can offer insight and education for hosts. Kerstin guides, assists and supports students and their host families with any issues that may arise during the rewarding homestay adventure.

Jordan Neale Homestay Placement Officer View more
Jordan Neale

He, Him, His

jordan.neale@ubc.ca

Jordan is responsible for working with host families and students in the UBC English Language Institute (ELI) homestay program. He corresponds with and provides support for families and students, arranges orientations and schedules home visits. With a background in finance and administration, Jordan strives to ensure an enjoyable homestay experience for both students and hosts alike.

Jessica Babij Homestay Placement Officer View more
Jessica Babij

She, Her,Hers

jessica.babij@ubc.ca

Jessica is responsible for working with host families and students in the UBC English Language Institute (ELI) homestay program. She corresponds with and provides support for families and students, arranges orientations, and schedules home visits. Jessica comes from a background in Family and Youth Work and has also worked in coordination, student enrolment, advising, and ESL instruction. After living abroad in Mexico for six years, Jessica is excited to be able to help students have a culturally immersive experience like she was able to have.

Socio-Cultural Program

Michael Rogers Socio-Cultural Coordinator View more
Michael Rogers

He, Him, His

eli.sociocultural@ubc.ca

michael.rogers@ubc.ca

604 822 9236

Michael manages the Socio-Cultural Program at the UBC English Language Institute (ELI) and leads a team of cultural assistants. Together, they create extracurricular activities that allow ELI students to practise English outside of the classroom while learning about Vancouver, UBC and Canadian culture. In addition to supporting students and building a strong community at the ELI, Michael manages student staff in the Work Learn program, which gives UBC Vancouver students opportunities to develop their professional skills.

Simon Lam Head Cultural Assistant View more
Simon Lam

eli.headca@ubc.ca

simon.n.lam@ubc.ca

604 822 1555

Simon is responsible for supporting and training the UBC English Language Institute (ELI) team of cultural assistants (CAs). Working with the CAs and other campus groups, he organizes large-scale socio-cultural activities, events and trips for UBC ELI students. A student in the UBC Creative Writing program and English literature department, Simon enjoys connecting students to resources, guiding and mentoring his peers, and supporting intercultural exchange. When he’s not working at the UBC ELI, he tutors at the UBC Centre for Accessibility.

Ben Johnstone Head Cultural Assistant View more
Ben Johnstone

eli.headca@ubc.ca

ben.johnstone@ubc.ca

604 822 9077

Benjamin is responsible for supporting and training the UBC English Language Institute (ELI) team of cultural assistants (CAs). Working with the CAs and other campus groups, he helps organize large-scale socio-cultural activities, events and trips for UBC ELI students. A 4th year student in the IDST program at UBC, Benjamin studies literature and philosophy whilst working on a novel in his free time. He enjoys connecting with the students to ensure they have a positive, enriching experience at the ELI, and working with the CAs in a collaborative and supportive way. Outside the UBC ELI, he spends his time reading, writing, and participating in intercultural exchange through his passion for learning languages.

Keren Huang Socio-Cultural Program Assistant View more
Keren Huang

She, Her,Hers

keren.huang@ubc.ca

604 822 1535

Keren supports the administrative needs of the UBC English Language Institute (ELI) Socio-Cultural Program, including student, staff and work-learn students. She processes payments as well as helps ELI students with their insurance needs. With five years’ experience in program administration, Keren is passionate about creating meaningful and memorable memories for international students. She’s dedicated to advancing her skills in student leadership and engagement, and program management.

Administration and Finance

Sarah Soh Human Resources Coordinator View more
Thai Binh Nguyen Financial Processing Specialist View more
Thai Binh Nguyen

eli.finance@ubc.ca

The Financial Processing Specialist is responsible for ensuring all financial information pertaining to English Language Institute is accurate, appropriate and substantiated by back-up. They review and validate transactions prepared by other staff, ensuring appropriate coding for cost centers and adequacy of supporting material. They monitor, reconcile and investigate errors and exceptions in complex accounts. They also assist with financial forecasting and implementation of financial policies & procedures.

Louise Chen Administration and Project Assistant View more
Louise Chen

She, Her, Hers

louise.chen@ubc.ca

604 827 4782

Louise provides administrative support for the UBC English Language Institute (ELI). She acts as the central point of contact in the ELI for all Service Requests, organizes ELI-wide events, supports the ELI with facility-related tasks, works collaboratively with the Academic Programs team. With relevant working and education experiences, Louise assists the ELI with various projects and performs other duties as assigned.

Marketing

Kevin Wang Marketing and Recruitment Manager View more
Kevin Wang

He, Him, His

kev.wang@ubc.ca

Kevin manages the planning, organizing, and evaluation of marketing initiatives that promote the ELI and its programs to institution partners, agents and individual students. He works closely with ELI's leadership team and PDCE Marketing & Communication to execute ELI’s marketing initiatives timely and strategically. He also supports various recruitment activities in ELI such as identifying new partnership opportunities, developing and implementing strategic recruitment plans, and liaising with external organizations.

Lisa Hogan Marketing Coordinator View more
Lisa Hogan

She, Her, Hers

lisa.hogan@ubc.ca

604 822 2346

Lisa coordinates marketing initiatives for international student recruitment for the UBC English Language Institute (ELI). Working with the ELI Director, Marketing and Recruitment Manager and Administrative Manager, she develops and carries out annual recruitment strategies, communication plans and marketing content plans. She also assists the international relationships and registration managers with vetting recruiting agents coordinating fairs. She also acts as the point person for all web edits. Lisa’s interest in inclusivity and accessibility has motivated her to study American Sign Language (ASL).